Introduction
Revenue Leak Detector ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you use our Shopify application.
By installing and using Revenue Leak Detector, you agree to the collection and use of information in accordance with this policy.
Information We Collect
1. Store Data
When you install our app, we collect and process the following data from your Shopify store:
- Store Information: Store name, domain, email, currency, timezone
- Product Data: Product names, SKUs, prices, costs, inventory levels, variants
- Order Data: Order history, order values, refund information, order status
- Analytics Data: Product views, add-to-cart rates, conversion metrics
- Session Data: Authentication tokens, user permissions
2. App Usage Data
- Scan history and results
- Leak detections and their status (active, dismissed, resolved)
- Settings and preferences
- Feature usage patterns
How We Use Your Information
We use the collected data exclusively to:
- Detect Revenue Leaks: Analyze your store data to identify revenue optimization opportunities
- Provide Recommendations: Generate actionable insights and fix recommendations
- Improve Our Service: Enhance detection algorithms and app performance
- Send Notifications: Alert you about detected leaks (if enabled)
- Provide Support: Help troubleshoot issues and answer questions
- Sell your data to third parties
- Share your data with competitors
- Use your data for advertising
- Access your customers' payment information
Data Storage and Security
Storage Location
Your data is stored on secure servers provided by:
- Railway (Primary hosting - US-based)
- Upstash (Redis queue service - US/EU)
Security Measures
- All data uses HTTPS encryption
- Database access is restricted and encrypted
- Authentication tokens are securely stored
- Regular security audits and updates
Data Retention
While App is Installed
We retain your store data for as long as our app is installed on your store.
After Uninstall
When you uninstall our app:
- Immediately: All authentication sessions are deleted
- Within 48 hours: ALL store data is permanently deleted, including:
- Store information
- All scan history
- All leak detections
- Settings and preferences
This complies with Shopify's GDPR requirements.
Your Rights (GDPR & Privacy Laws)
You have the right to:
- Access Your Data: Request a copy of all data we have about your store
- Delete Your Data: Request immediate deletion by uninstalling the app
- Rectify Data: Correct any inaccurate information
- Data Portability: Receive your data in a machine-readable format
- Withdraw Consent: Uninstall the app at any time
• To access your data: Email us at support@revenueleakdetector.app
• To delete your data: Uninstall the app from your Shopify admin
• We respond to all requests within 30 days as required by GDPR
Customer Data (Your Customers)
What We Process
We process aggregate order data that may include order totals, line items, and refund rates.
What We DON'T Store
- Customer names or addresses
- Customer payment information
- Customer phone numbers
- Customer email addresses (except in aggregate metadata)
Contact Us
If you have questions about this Privacy Policy or our data practices: